Information collected from website visitors and users
Upon visiting our website, requesting customer support, or subscribing to our blog, we may collect and process the following information related to you.
What information do we collect from website visitors?
To provide you with a better customer experience and to improve our Services, we may collect the following information about:
- Your device and browser
- Your IP address
To ensure a smooth customer support experience, we process information that you provide on our website (eg. in chat or on the comment section of our blog), in emails, or through other means of communication you have used. For this purpose, we may process:
- Your name
- Email address
- Website address
- Any information that you share
- IP address
We use this information to provide and enhance our Services and answer any questions you may have.
Sharing personal data with third parties
In order for Printful to provide you with our Services, we work with third parties with whom we may share personal data to support these Services. Your personal data may be shared with third parties who provide hosting and server co-location services, communications and content delivery networks, data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, email distribution and monitoring services, session recording services, marketing services, our legal and financial advisors, among others (together – “Third Party Service Providers”). The Third Party Service Providers may only receive the minimum amount of personal data necessary, depending on their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes. We will only share personal data to Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.
If you are a Merchant, by using our Services you are providing us with irrevocable consent to use any Third Party Service Provider at our discretion for the purposes of providing the Service.
Printful remains responsible for the processing of personal data carried out by Third Party Service Providers that Printful has engaged with for respective data processing in accordance with applicable laws.
In certain circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities as well as to protect our, or a third party’s, lawful interests.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.